Together with De Putter & Co, MAN Truck & Bus, importer of trucks and busses, developed the MAN Quality Management System for the entire dealer network. The MAN QMS emphasizes uniform business processes, specific objectives and a KPI dashboard for sale, workshop and warehouse.
This tailor-made management system has been successfully implemented within the sales organisation MAN Kempen-Limburg and service partners Garage De Laak and Truck & Trailer Dickens. The dealer network has been audited by our consultants, based on the Dealer Operating Standards. The next phase towards high quality services and customer satisfaction is the QMS roll-out across all MAN partners.
Klant: MAN Truck & Bus
Related Business Cases
An operational audit, performed by an external partner who analyses and assesses the processes in order to obtain company objectives, gives the management an objective insight in the organization...
With more than 600 trucks daily on the road for the deliveries to their stores, it is of the utmost importance for retail group Delhaize to have their distribution transports perfectly organised...
Mazda Motor Belux asked De Putter & Co to screen the agents in its network and to coach them in becoming an official Authorised Dealer...