Competence management in Automotive
We already spoke about the growing importance of After-Sales in Automotive. This trend continues unabated but the request for a professional framework often remains unanswered.
The after-sales employees are almost per definition the most important “capital” of the dealership organization. That’s why more and more garages invest in their employees: formation and training, assessment of their functioning, realization of personal development programs, and much more. For this, a well thought-out competence management is essential. This way, investments in employees will be more profitable.
The choice for a well thought-out management of competences means a great change in the existing dealership organization. You start from an “AS IS” situation in order to draw up a plan that will bring the concerned employees of the dealership to a higher level, always with the ideal profile in mind.
On demand of D’Ieteren, the consultants of De Putter & Co drew up an extensive list of competences, which was tested out with several partners. Results are often confronting but at the same timing inspiring. It has shown, that these small initiatives get a dynamic going, which is focused on positive thinking and continuous improvement… always with one goal in mind: satisfaction of the driver.
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