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Competence management in Automotive

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We already spoke about the growing importance of After-Sales in Automotive. This trend continues unabated but the request for a professional framework often remains unanswered. 

The after-sales employees are almost per definition the most important “capital” of the dealership organization. That’s why more and more garages invest in their employees: formation and training, assessment of their functioning, realization of personal development programs, and much more. For this, a well thought-out competence management is essential. This way, investments in employees will be more profitable.

The choice for a well thought-out management of competences means a great change in the existing dealership organization. You start from an “AS IS” situation in order to draw up a plan that will bring the concerned employees of the dealership to a higher level, always with the ideal profile in mind.

On demand of D’Ieteren, the consultants of De Putter & Co drew up an extensive list of competences, which was tested out with several partners. Results are often confronting but at the same timing inspiring. It has shown, that these small initiatives get a dynamic going, which is focused on positive thinking and continuous improvement… always with one goal in mind: satisfaction of the driver.

Customer: D'Ieteren
www.dieteren.be

Published 2014

MAN Truck & Bus: Uniformity in professionalism

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MAN Truck & Bus (Kobbegem) supports the import, sales, marketing and after-sales of trucks, buses and coaches of the brands MAN and Neoplan. The importer works closely together with 5 own subsidiaries and 24 sales and service partners...

Operational Audit for Vervoer Verhaegen

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An operational audit, performed by an external partner who analyses and assesses the processes in order to obtain company objectives, gives the management an objective insight in the organization...

Dealermanagement

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Together with De Putter & Co, MAN Truck & Bus, importer of trucks and busses, developed the MAN Quality Management System for the entire dealer network.  The MAN QMS emphasizes...





Uniform guidelines for transport subcontractors Delhaize

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With more than 600 trucks daily on the road for the deliveries to their stores, it is of the utmost importance for retail group Delhaize to have their distribution transports perfectly organised...

Related Business Cases

Volkswagen focuses on a higher profitability

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As Belgian importer of the Volkswagen group, D’Ieteren ensures the sales, logistics and distribution of the brands Volkswagen, Audi,...

Mazda Dealer Scan & Coaching

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Mazda Motor Belux asked De Putter & Co to screen the agents in its network and to coach them in becoming an official Authorised Dealer...


Business Process Management

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In these economically challenging times, Iveco Benelux, importer of light and heavy commercial vehicles, continues to optimize and adjust both its organisation and its operations according ...

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