Dealer management

Together with De Putter & Co, MAN Truck & Bus, importer of trucks and busses, developed the MAN Quality Management System for the entire dealer network.  The MAN QMS emphasizes uniform business processes, specific objectives and a KPI dashboard for sale, workshop and warehouse.

This tailor-made management system has been successfully implemented within the sales organisation MAN Kempen-Limburg and service partners Garage De Laak and Truck & Trailer Dickens.  The dealer network has been audited by our consultants, based on the Dealer Operating Standards.  The next phase towards high quality services and customer satisfaction is the QMS roll-out across all MAN partners. 

Klant: MAN Truck & Bus
www.man-mn.be
Published 2009

---

MAN Truck & Bus: Uniformity in professionalism

MAN Truck & Bus (Kobbegem) supports the import, sales, marketing and after-sales of trucks, buses and coaches of the brands MAN and Neoplan. The importer works closely together with 5 own subsidiaries and 24 sales and service partners...

---

Competence management in Automotive

We already spoke about the growing importance of After-Sales in Automotive. This trend continues unabated but the request for a professional framework often remains unanswered...

---

Business Process Management

In these economically challenging times, Iveco Benelux, importer of light and heavy commercial vehicles, continues to optimize and adjust both its organisation and its operations according ...

---

Volkswagen focuses on a higher profitability

As Belgian importer of the Volkswagen group, D’Ieteren ensures the sales, logistics and distribution of the brands Volkswagen, Audi,...

---

Related Business Cases

Operational Audit for Vervoer Verhaegen

An operational audit, performed by an external partner who analyses and assesses the processes in order to obtain company objectives, gives the management an objective insight in the organization...

---

Uniform guidelines for transport subcontractors Delhaize

With more than 600 trucks daily on the road for the deliveries to their stores, it is of the utmost importance for retail group Delhaize to have their distribution transports perfectly organised...

---

Mazda Dealer Scan & Coaching

Mazda Motor Belux asked De Putter & Co to screen the agents in its network and to coach them in becoming an official Authorised Dealer...

---