De Putter & Co
  • Home
  • Management solutions
    • Management Consulting & Coaching
    • QSHE & Process Management
    • Logistics Consulting
    • Human Resources Management
    • Mergers & Acquisitions (M&A)
  • Industries
  • Media
  • Jobs
  • About De Putter & Co

Volkswagen focuses on a higher profitability of the after sales departments of the concessions and on the improvement of customer satisfaction

Picture
As Belgian importer of the Volkswagen group, D’Ieteren ensures the sales, logistics and distribution of the brands Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini en Bugatti.

Within the scope of the permanent development of the Volkswagen concessions, the German brand and D’Ieteren have developed an after sales program to guarantee a higher customer satisfaction and in the mean time to improve profitability of the after sales departments.  Name of this program: PQVS (“Profitability Quality Volkswagen Service”).

The experienced Business Consultants of De Putter & Co got to work at the after sales departments of the Volkswagen concessions to put this program into practice.  They introduced new management techniques and means, which will lead to the creation of an efficient communication structure, the implementation of performance indicators, an optimization of the different processes, an improvement of time management, …

The advisors of De Putter & Co make us of ‘mode coaching’.  As ‘outsiders’ they are well-positioned to support the change process within the organization.  The coaching concept in itself is simple but the practical implementation is often complex and requires a well thought out and pragmatic approach. 

In the mean time, De Putter & Co can look back on a first successful coaching round.  And this to the great satisfaction of the concerned dealers and Volkswagen Import.

Customer: D’Ieteren – VW Import
www.vw.be





MAN Truck & Bus: Uniformity in professionalism

Picture
MAN Truck & Bus (Kobbegem) supports the import, sales, marketing and after-sales of trucks, buses and coaches of the brands MAN and Neoplan. The importer works closely together with 5 own subsidiaries and 24 sales and service partners...

Operational Audit for Vervoer Verhaegen

Picture
An operational audit, performed by an external partner who analyses and assesses the processes in order to obtain company objectives, gives the management an objective insight in the organization...

Dealermanagement

Foto
Together with De Putter & Co, MAN Truck & Bus, importer of trucks and busses, developed the MAN Quality Management System for the entire dealer network.  The MAN QMS emphasizes...





Uniform guidelines for transport subcontractors Delhaize

Picture
With more than 600 trucks daily on the road for the deliveries to their stores, it is of the utmost importance for retail group Delhaize to have their distribution transports perfectly organised...

Related Business Cases

Competence management in Automotive

Picture
We already spoke about the growing importance of After-Sales in Automotive. This trend continues unabated but the request for a professional framework often remains unanswered...

Mazda Dealer Scan & Coaching

Foto
Mazda Motor Belux asked De Putter & Co to screen the agents in its network and to coach them in becoming an official Authorised Dealer...

Business Process Management

Picture
In these economically challenging times, Iveco Benelux, importer of light and heavy commercial vehicles, continues to optimize and adjust both its organisation and its operations according ...

© De Putter & Co
Phone: +32-3-320.87.87
[email protected]
Legal disclaimer
Privacy Policy