Volkswagen focuses on a higher profitability of the after sales departments of the concessions and on the improvement of customer satisfaction

As Belgian importer of the Volkswagen group, D’Ieteren ensures the sales, logistics and distribution of the brands Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini en Bugatti.

Within the scope of the permanent development of the Volkswagen concessions, the German brand and D’Ieteren have developed an after sales program to guarantee a higher customer satisfaction and in the mean time to improve profitability of the after sales departments.  Name of this program: PQVS (“Profitability Quality Volkswagen Service”).

The experienced Business Consultants of De Putter & Co got to work at the after sales departments of the Volkswagen concessions to put this program into practice.  They introduced new management techniques and means, which will lead to the creation of an efficient communication structure, the implementation of performance indicators, an optimization of the different processes, an improvement of time management, …

The advisors of De Putter & Co make us of ‘mode coaching’.  As ‘outsiders’ they are well-positioned to support the change process within the organization.  The coaching concept in itself is simple but the practical implementation is often complex and requires a well thought out and pragmatic approach. 

In the mean time, De Putter & Co can look back on a first successful coaching round.  And this to the great satisfaction of the concerned dealers and Volkswagen Import.

Customer: D’Ieteren – VW Import
www.vw.be

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