Business Process Management
In these economically challenging times, Iveco Benelux, importer of light and heavy commercial vehicles, continues to optimize and adjust both its organisation and its operations according to the principles of Business Process Management. With this project-oriented approach, Iveco increases the efficiency, effectiveness and polyvalence of the company.
In close cooperation with the consultants of De Putter & Co, the existing business processes have been recorded and translated into flowcharts and work instructions. Raising the quality of services and consequently customer satisfaction, internal processes were optimised and greatly simplified after the analysis.
To maintain the tailor-made Business Process Management for Iveco, De Putter & Co consultants perform periodical audits. During these audits, renewed procedures are tested and adjusted.
Customer: Iveco Belgium
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