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Business Process Management

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In these economically challenging times, Iveco Benelux, importer of light and heavy commercial vehicles, continues to optimize and adjust both its organisation and its operations according to the principles of Business Process Management.  With this project-oriented approach, Iveco increases the efficiency, effectiveness and polyvalence of the company.

In close cooperation with the consultants of De Putter & Co, the existing business processes have been recorded and translated into flowcharts and work instructions.  Raising the quality of services and consequently customer satisfaction, internal processes were optimised and greatly simplified after the analysis.

To maintain the tailor-made Business Process Management for Iveco, De Putter & Co consultants perform periodical audits.  During these audits, renewed procedures are tested and adjusted.

Customer: Iveco Belgium
www.iveco.com

Published 2009

MAN Truck & Bus: Uniformity in professionalism

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MAN Truck & Bus (Kobbegem) supports the import, sales, marketing and after-sales of trucks, buses and coaches of the brands MAN and Neoplan. The importer works closely together with 5 own subsidiaries and 24 sales and service partners...

Competence management in Automotive

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We already spoke about the growing importance of After-Sales in Automotive. This trend continues unabated but the request for a professional framework often remains unanswered...

Dealermanagement

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Together with De Putter & Co, MAN Truck & Bus, importer of trucks and busses, developed the MAN Quality Management System for the entire dealer network.  The MAN QMS emphasizes...





Volkswagen focuses on a higher profitability

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As Belgian importer of the Volkswagen group, D’Ieteren ensures the sales, logistics and distribution of the brands Volkswagen, Audi,...

Related Business Cases

Operational Audit for Vervoer Verhaegen

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An operational audit, performed by an external partner who analyses and assesses the processes in order to obtain company objectives, gives the management an objective insight in the organization...

Uniform guidelines for transport subcontractors Delhaize

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With more than 600 trucks daily on the road for the deliveries to their stores, it is of the utmost importance for retail group Delhaize to have their distribution transports perfectly organised...

Mazda Dealer Scan & Coaching

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Mazda Motor Belux asked De Putter & Co to screen the agents in its network and to coach them in becoming an official Authorised Dealer...

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